Refunds policy
Return & Replacement Policy
We want you to be happy with your purchase, but if you need to return or replace a product, we're here to help. Here's when you can get a replacement:
Wrong Item: If we sent you the wrong product.
Damaged Item: If your product is damaged or defective when it arrives.
*We do not provide refunds once the order is placed*
How to Request a Replacement
To get a replacement, follow these steps:
1. Contact Us: Reach out to us within 3 days of receiving your order. You can contact us via:
- Email: info@epitight.store
2. Provide Order Details: Include the following in your email or message:
- Your order number
- A description of the issue (wrong item, damaged, etc.)
- Photos of the product and packaging showing the problem
Replacement Process
1. Review: Our customer service team will review your request.
2. Approval: If approved, we’ll send you a replacement at no extra cost.
3. Return the Product: In some cases, we may ask you to return the damaged or incorrect item. If so, we’ll arrange for the return.
Important Notes
- Time Frame: You must request a replacement within 3 days of receiving the product.
- Condition: The product must be unused, in the same condition as when you received it, and in its original packaging.
- Exceptions: We may refuse a replacement if the product shows signs of use, tampering, or if the request is made after 3 days.
Contact Information
For any questions or concerns, feel free to contact us:
- Email: info@epitight.store
We’re dedicated to providing excellent customer service and ensuring you’re satisfied with our products. Thank you for shopping with us!
Contact Us
If you have any questions about our Refunds Policy, please contact us by email Info@epitight.store
